To be eligible for a return, your item must be unused and in the same condition you received it. Your item must be in the original package with all tags attached and intact. All returns must be accompanied by a Return Authorization (RA) number (see below for obtaining a RA#).
Once we receive your item, we will inspect it and notify you within 2 business days on the status of your return.
If your return is approved, we will initiate a refund to your credit card. You will receive the credit within 5 business days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Ultimately we want you to be happy with your purchase. If you have any questions please feel free to email us at email@example.com.
How to obtain a Return Authorization (RA) number
Please contact us at firstname.lastname@example.org to obtain your RA#. Please have order number listed and reason for return. Also include if you would like a refund or exchange. The return address will be provided to you by our customer service representative.
Returning your item
We recommend that you ship your package with a carrier that can provide tracking and insurance. We are not responsible for packages lost in transit without proof of tracking.
If a customer returns merchandise that does not meet conditions of the Satisfaction Guarantee, it will be sent back to the customer at their expense.
To return or exchange your product:
- Include a copy of your proof of purchase.
- Package must be marked with the Return Authorization (RA) number.
- Ship your package with a carrier that can provide tracking and insurance.